**PLEASE READ TERMS AND CONDITIONS CAREFULLY**
Shop Policies
1) Q:If my item did not arrive alrough it was sent out, am I allowed to ask for a refund/replacement?
A: The shop is ultimately not responsible for any lost packages after concrete proof (valid tracking number or any picture of your fully paid package) is given.
This is a policy to avoid fraudulent cases whereby a person may receive an item but file a claim to have not, so they can get a free product. It is the shop's right to protect itself against such cases, thus, after it has been dispatched with proof, any circumstances of damage, loss of package through the delivery process will NOT be liable to the shop.
2) Q: If my item is damaged during transport, can I still ask for a replacement or refund?
A: If proof is shown that the product is fully free of damages when it was dispatched, and that the parcel was obviously damaged due to the courier company, the shop is NOT liable for the damanges.
However, it goes on a case-by-case basis. If the product is damaced clearly from messily done packaging the shop will definately send a replacement or refund. However, the shop is very adamant on quality packaging and control. Cases like these are rare and if they do occur the shop will take responsiblility.
3) Q: I ordered my product(s) a while ago. Why hasn't it arrived yet?
A: In the case whereby the parcel takes a long time to arrive or does not arrive at all, the shop checks on the date of when it was sent. If the parcel is sent at least 18 working day(s) after the item status becomes an instock or in my hand, then the shop is NOT liable for the inefficiency of the courier service.
It is only liable IF the item was clearly dispatched late after the date of being an in-stock status which resulted in the product(s) not arriving on time. In this case, we can provide you with a complementary gift voucher in the form of a discount code to the shop as an appology.
Please note that if the item you ordered is a pre-order item and it does not arrive for a long time, the shop will not be able to entertain it as it is clearly stated that pre-order items need to be funded, created, and shipped which requires waiting.
4) Q: My item is not what I expected. Can I get a refund?
A: If the item is accurate to what the description entails in the shop, and is the correct order, the shop is not liable for not meeting your expectations of what the product may look in your perspective. Detailed descriptions are written about the product which are followed strictly, and if there are changes, it is stated and confirmed before mailing out. For example, if the customer claims that the item "is smaller than what they expected" the shop is not liable for the misunderstood size of the product, as the details are clearly provided.
But in the scenario whereby a clear manufacturing or grading defect is spotted and the product is not as claimed by the shop website, or according to the design, a special case-by-case basis can be brought up by the customer. The customer must provide visual proof of the defect and the exact order details. If the item is not as claimed by the shop, the shop will issue a rull refund, or send a new product. However, this is also only the case if the defect is a manufacturing or grading mistake and not made during transit, as the shop is ultimately not responsible for defects caused during transit.
5) Q: My item was sent back to the shop, as I was not there to receive my parcel. Can the shop resend it back to me?
A: No, the shop is not held responsible for returned parcels as the courier service and how it operates is out of the shop's control. You can opt to pay for another round of shipping. However, the shop will only give you a max of 1 month (31 working days) allowance to hold your returned parcel and after that it will be claimed back by the shop and the shop will have rights to the product again. You MUST claim your product by sending a new shipping fee or after a month the product will be blaimed back by the shop.
In the case where the customer claims to not receive the news of the returned parcel, the shop is not liable if proof shows that there was an update to the customer that the parcel was returned. The email informing about the returned parcel is send on the same day the returned parcel(s) is received. Therefor, since the shop has made an attempt to contact the customer and inform them about the returned parcel, it will not be liable for late reponses after a month of holding the parcel.